Refund Policy
Refund, Cancellation and Delivery Policy

If the client wishes to cancel the service they are entitled to apply for a refund. We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates. However, there may arise situations when you desire a refund. Firstly, when you pay for the services, but later on decide that you do not wish to avail them. Secondly, when there is a delay in the services offered from our side, beyond the time frame we have intimated to you, due to human error i.e., factors for which we are solely responsible. Thirdly, although we highly doubt it, you might find our services unsatisfactory. In all three situations, kindly send email to: accounts@blackswanbss.com

Upon receiving your mail, the Senior Management at Black Swan shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for a refund.

Service Time Frame 

Free Zone 5-6 working days | Mainland 3-5 working days | Offshore 7-9 working days |  Mainland Instant Licence 1 working day.  Subjected to availability of  Documents. once the fees are paid to the authority, there won’t be any refund provided. In case if you are eligible for refunds, the same will be processed within 3 to 5 working days

Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, Our affiliates, or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.

If we confirm your request for a refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch in question. Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer.

 

We reiterate once again that only the professional fees paid for our services shall be refunded, subject to the discretion of the Senior Management at Black Swan Business Setup Service. We assure you that we are continuously working to improve our services and we are welcome to any suggestions from your end. For any other queries please contact our customer service desk at accounts@blackswanbss.com

We appreciate your interest and support.